We’re excited to announce the preview of a new integration in Tycho Data Osprey that makes managing PI Vision display issues faster, smarter, and more efficient now with ServiceNow ticket automation powered by Gen AI.
📌 The Problem: Tracking PI Vision Display Issues is a Manual Headache
When something goes wrong on a PI Vision display, such as a broken tag, a server connection issue, or a misconfigured attribute, users typically report it through email, chat, or verbally. From there, PI administrators or support teams have to:
- Collect the issue details
- Manually log a ServiceNow ticket
- Investigate the display’s data sources
- Communicate back and forth for more context
This slows down resolution, risks losing critical information, and leaves both users and admins frustrated.
⚙️ The Osprey + ServiceNow Solution
With Osprey’s new ServiceNow integration, we’re streamlining this process:
📥 When a user reports an issue with a PI Vision display through Osprey, the system now automatically creates a ServiceNow ticket, summarizing the issue using Generative AI.
Here’s how it works:
- A user flags an issue directly from Osprey’s PI Vision Display Insights page
- Osprey gathers context such as display name, display ID, mapped PI Tags and AF Attributes, server info, and error symptoms
- Tycho Data Osprey Insight, a Gen AI engine, drafts a clear, actionable summary of the issue
- A ServiceNow ticket is instantly created, complete with AI-generated details and display metadata
- Your PI support team can track, prioritize, and resolve it faster
🤖 Why This Matters
This integration bridges the gap between industrial data operations and IT service management.
Benefits include:
- 📋 Accurate, AI-generated issue summaries so no more cryptic tickets
- 🚀 Faster issue triage and assignment through ServiceNow workflows
- 🔍 Visibility into display data sources and context for better troubleshooting
- 🔄 Automatic linkage between PI Vision displays and ServiceNow tickets
📊 A Smarter, Connected Industrial Data Workflow
Osprey isn’t just monitoring PI Vision, it’s actively integrating your plant’s data infrastructure with your enterprise systems. This ServiceNow integration is one more step toward smarter, connected industrial operations.
🔔 Get It Today
The Osprey ServiceNow integration is available now for all Tycho Data Osprey customers. If you’re interested in enabling this feature or seeing it in action, contact our team. We’d love to show you how it can simplify and speed up your support workflows.
Tycho Data 